Career Summary Instructor | Technical Specialist | Personal Computer Technician| Business Process Analyst
Skills & Abilities Team work Interview staff stakeholders, both management and front-line employees for business requirements. Act as the liaison between office and other divisions to ensure the required data and reports are delivered on time. Recovered over $100,000 in tax revenue through ESRI GIS mapping and data mining.
Change Management Tracks and documents changes to software with vendors. Train and coach users and stakeholders. Plans, organizes, coordinates and participates in user acceptance testing ensuring the system design fits the users’ needs and meets indicators and performance measures. Analysis Evaluates accounting and performance indicators by combining data from PeopleSoft, Hansen, e360, and iNovah cashier systems. Subject matter expert for data in varied office systems Hansen, Oracle, Crystal Reports. Identify opportunity for improving business processes by automating and continual improvement. Cleaned Oracle data base from 120,000 mailing address entries to 90,000 with 60,000 flagged as active.
Experience Business Process Analyst | Salt Lake COunty / MSD | January 2004 – FEB 2020 Work to implement the strategic vision for technology and process improvement of the division. Recommend improvement ideas to management of application and infrastructure changes that supports other agencies and departments. Create reports and collect data from a variety of sources. Train staff on new products.